We boarded our dog here for a few days. Boarding supposedly includes a complimentary bath, however when he was picked up he absolutely REEKED of urine. So much so that he stunk up the car & the entire first floor of the house. Needless to say we bathed him immediately. I can't help but wonder what conditions he was being kept in to smell that bad.
I sent him with a bag of toys & treats, they didn't give him either. The toys were returned untouched & he hadn't been given even one treat. I'm assuming they just shoved the bag in a corner, it contained his leash & collar as well ( they tried to give him back without either) after about 10 minutes of looking they finally found the bag with everything in it. Obviously he won't be boarded there again.