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  • DONT GO!!! Where to start... One of the poorest experience I have had in my life. We inform them that we were on our lunch hour , they took our order (after informing us that we couldn't place the order over the phone prior to our arrival ) after ignoring us for about five minutes the waitress followed us from the table to the bar, and took our order. She came back about three minutes later informed us that she had to transfer it to the bar staff, after 20 minutes we asked the bar staff (Nick to be specific) where our order was, he informed us that he would go check and after returning seven minutes later we asked if we could get it to go( at this time we are now 35 minutes into our order/stay, still no water, no soup, no acknowledgment). We asked Nick if we could speak to the manager , who proceeded to take his time coming over, and another five minutes wasted, The manager Chuck McMalton made it to us, with no expression on his face just nodded and walked off after hearing her complaint. A few minutes later we received our order and our bills. I proceeded to take my food and walk to the front desk to request the manager again, at this time the bartender Nick proceeded to freak out thinking I was stealing his food and started talking smack about me to the rest of the patrons in the bar. The manager , finally made his way to me, now keep in mind we are 45 minutes into our lunch & this does not include our drive time, The manager proceeds to snatch aggressively the bag of food out of my hand and in for me I was still to pay for my beverage. This staff was so aggressively rude, inconsiderate, and unprofessional. Other customers and staff were highly shocked at their behavior towards us. They handed out more excuses as to why it wasn't their fault. The manager was 'suppose' to behave in a professional manner. Chuck literally snatched the bag of food out of my hand as if I was a criminal, all while maintained my composure and I was politely and quietly trying to express my concerns with his lack of ownership or empathy. Btw we were late arriving back to our employer by 20 minutes due to this fiasco and we never received any service nor hot food.
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