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  • My friend an I were really looking forward to going to Sugar Factory for brunch. We had walked by the day before and made sure it fit into our plans. We were very disappointed when we got there and ordered their most popular goblet, they didn't have all the ingredients for it and ended up spilling some of it and knocking out candy when pouring it over the dry ice. Later to kind out my over $30 drink didn't even have alcohol because she made the virgin cocktail. I felt bad for the gal bartending because she appeared New and confused however there were plenty or staff but no one to help her or guests. We ordered the ham and cheese crepe, we were not informed of a sauce put on it which was not in the menu and asked for another item which still didn't come after 30 min so we canceled the order and left. Customer service and communication among staff was lacking. If you are looking for a good crepe, go upstairs in the mall to crazy crepes!!
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