You NEVER get a second chance to make a first impression......
After seeing PLENTY of marketing for the newest BBQ place in town.... and seeing that while the website "specials" were not terribly informative (ie "Tuesday : beef brisket" - no price no info about what makes it "special") I loaded up the family to give it a try...
Turns out there is no need for the specials to be very informative - because the girl at the counter said, "oh we don't honor the specials because we are new....". Aside from obvious customer service issues seems like they need to hire a 12 year old to make there web page a little more clear.....
I have no idea if the BBQ is decent or not - my rating (and the fact I will likely never try their BBQ is based solely on service and interaction with their employees who I assume are meant to be the face of the business)...
In the interest of being completely objective - I will say that I have heard a few folks say they liked the food.... but again in the interest of full disclosure - my kid thinks McDonald's burgers are good.... so I guess we all have different levels of expectations and different thresholds of acceptable service or taste for that matter....
My wife keeps insisting the girl probably was wrong and didn't know - if so that open a whole other reason for 1 star ratings.....
Maybe mgt will see this and make some obviously needed changes..... but my guess is that since I had to add the business to yelp - that they either expected this kind of feedback and were trying to avoid it OR they were not interested in feedback.....
***update - this site does work!!! Apparently someone at moe's saw this and fixed the website - instead of one "menu" & list of "specials" - they have created two headings (one for each location) and the Waxhaw location says "coming soon".... maybe they will notify us al when they are officially 100% open with an accurate website and fully functioning restaurant.
****yelp claims they removed my review because they were not sure it was a "firsthand account of a personal experience" - so let me state plainly - this was my firsthand experience - I am not a bot - hope that is clear enough!!!!