Am always amazed at how different each Starbucks is in terms of service. Today I was here to redeem my "coffee bag" free cup. I asked to upgrade to an americano as I cannot drink the Pikes because of the acidity. The girl ( in the drive-through) said she couldnt do that. I explained why I couldnt drink the Pikes and that I had done this before at a Starbucks with no issue but she still said no. The store at 75th and Bell has an awesome crew and I continually go back there unless I am in a different area of town.