I've never done paintball before and thought it would be fun for a group event while we were in Vegas. Not knowing anything about paintball and not being able to decipher their packages on the website, I reached out to the company. I also asked about shuttle pricing since their website specifically says to "contact for a quote". Thomas replied "The pricing and times pretty clear on the website."
Honestly, if a potential client contacts you for more information, it's because YOUR WEBSITE IS NOT CLEAR. We are going to use a competitor. He obviously doesn't need the business.