I had the worst experience with this contractor. I have an awesome home warranty with One Guard and this is a subcontractor that they use. Not only are the rude, they did not keep the word about the srvice they offered OR follow through wiht integrity. When I called the guy back asked him why they did not check my swamp cooler he said he forgot to text that info to his technician. When I asked him if he would have him follow up he said" when we get to it, maybe but your AC is fixed right? So there are other jobs that take priority". I asked him to hold himself and his business accountable for his actions and he said I will call you back next week if we have time. THen he proceeded to contact my warranty company and complain about me. It seems that he shoudl realize that he is representing the warranty company and should be greatful to be an approved contractor. On top of that, being contracted is a great opportuntiy for him to create new customers for life.
I advised One Guard that I would highly consider removing him from their approved list. She covered the cost of another service fee and I said definitely don't send him I don't want to give him another service fee at all. Please send me another vendor.