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  • Kimberly is an absolutely HORRIFYING employee. I am absolutely shocked she maintains employment. Immediately upon answering the phone she was giving me attitude. My package I sent my sisters said delivered at 4:01pm yet my sisters said there was no package and NO doorbell ring or knock on the door- they had been home! Kimberly tells me it actually was "undeliverable" because there was no covered patio and it was raining. My sisters have been getting tons of deliveries in rain without issue- normally it's placed in a plastic bag or left at the back door where it's covered! (And there is NO fence preventing access to the back door). Use common sense! Rain has never been an issue until now! Kimberly was SO rude to me and kept interrupting and talking over me as I was asking if there are any solutions such as my sisters coming right now to pick up the package. Kimberly was absolutely horrid and told me it's too bad, my sisters won't get their gifts until after Christmas, and then hung up on me! I called back to ask to speak to the postmaster, and Kimberly hung up on me again! What is wrong with people? It's supposed to be the Christmas season with joyful spirits and she was just so unconcerned and hateful towards me. Obviously anyone in my shoes would be frustrated that they paid $72 for priority shipping, that ended up getting delayed and then not even delivered in time for Christmas. I couldn't even find out why they didn't use plastic bags like usual because of Kimberley's unwillingness to help me and disgusting mannerisms. I will be reporting her for sure, she should NOT be working with customers!
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