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  • I had "reservations" at 1. Was told I needed to check in before 1:15 or I would lose the reservation. Like a true (but sorry) Cardinals fan I checked in at 12:45, 1:00, 1:15, etc. Each time I was told that the 10:00 o'clock game was still finishing up or that the tables were being cleared for seating which to some degree I understand. What I don't understand in a place that is that busy, number 1 doesn't have a system for seating people and number 2 has nowhere for folks to sit in the lobby to wait to have their name called. Which would be nice but my name was never called. What ended up happening was there was a carousel of very furious folks with "reservations" that kept going up to the hostess podium once the previous game cleared out. Being frustrated enough and actually having a hostess come back from the dining room stating that a table was open seemed to be the prerequisite to being seated. I was told my name was going to get called and I stood for a long time in front of the podium and ultimately sat on the floor till I saw every single angry customer with a reservation complain and get seated as soon as there was a clean table. I was in no mood to complain in a civil fashion so I figured I would wait till my name was called my reservation and my repeated check ins had to count for something. It didn't my name was never called. What did happen was I was asked while I was sitting on the floor what my name was again. I spelled it out and was asked again. For a place that had me check in three times out of their flawed process to ask me my name put me over the edge. I shut down and luckily for me my wife spoke up and spelled out our name. We were then immediately called once we could verify that we knew our own name and could spell it. The best part being that they sat us down with the game I had reserved no where in site. When I asked about it I was initially told they couldn't do anything about the tv's in that area but ultimately I tv above my head where I had to crane my neck was set to the Cardinals game. It gets one set of service stars better though folks. There are three areas to sit in. The nice big game tiered seating which is 100 dollars per person minimum, the standard seating which is 50 per person minimum, and the communal area which is 25 minimum per person. Not till I left did I figure out I never got my own tv and I saw the seating we should have had if it was the standard 50 per person seating. I spent 100+ on some decent food but horrible service had I known where I was seated I would had a pretzel and a drink. Don't go here unless you like to be treated like you are less than nothing when you plan on spending something. I was seated in the middle of the second quarter and the Cards lost to the Steelers btw.
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