Stopped by earlier for dinner with the family. Was greeted upon entry, asked if we'd like to sit outside, booth, table or in the bar area. We opted for a booth and were seated then our server took some drink orders from us. The drinks came fairly quickly and the alcoholic beverages seemed to be fairly consistent this time. We placed an order for an appetizer of the crab dip. About 20 minutes go by and our server has not really checked on us. I ended up having to grab the attention of the manager who was making his strides back and forth through the dining room. He advised he didn't know what was going on with our appetizer but would go and find out. It's my assumption that the app was sitting in the window because not 2 minutes pass and he's back with the app. I will say that for like 11 or 12 bucks the portion was very small for a party of 4. I'd hate to see the small app. I believe we ended up all getting wings of some sort the others bone-in and I asked for boneless. The others in my party are throwing back some mixed drinks and about 25 minutes go by we are wondering where the food is. Food comes out one side of the table first then the rest comes about 5 minutes later. Food tastes pretty good its piping hot and the quality was very decent. I'm a bit confused about the boneless "wings" though because they seemingly brought me chicken tenders out which I didn't care but I don't know if it was intentional or they brought me the wrong thing. Throughout the experience our server brought drinks to some of the others and 2 or 3 of them were too full and they were spilled on the table in front of me. It wasn't that big of a deal but still, presentation matters. I'd easily give them three stars for the food temperature and quality but they are seriously lacking in the speed of service, ticket times and customer care aspect. I believe that some proper direction, training and management interaction with both customer and employees will go a long way here. I can say the atmosphere was not bad they had music at a decent volume and TV's everywhere with all kind of different things showing. Certainly not the worst experience overall but for the prices you pay I'd rather go somewhere else. I just don't think that Hickory Tavern deserves my business because on the few occasions I've been here, there are not enough pros to outweigh the cons.