I'm hoping it's the wait staff, but this is the second time this has happened while sitting in the left hand section. We're left to wait for a good 15 to 20 minutes before we even see a person to take our drinks. Since we're ordering the special Apple Pancakes that take a minimum 30 minutes to make, that's a good hour already. During the wait for our food there's no one checking on whether we'd like refills on coffee, water, etc. This continues well after we get our food and waiting to get the check.
Surprisingly, if we don't sit in that section this doesn't happen. It's like they forget there's a whole section of the restaurant they need to work. So if you'd like a good meal here make sure you ask for the main section!