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| - I'm so torn about writing this update. I've been to this place more times than I can count in the last few years and I would even say we were friendly with the owners. The food was always good. That being said, I doubt I will ever go back.
Our party of 3 (and a baby) were seated and ordered quickly. My two companions had the meat/sushi combo for $15. One got Bulgogi and Nigiri and my husband got the Salmon Teriyaki and Crispy Tuna Roll. I ordered the small Sashimi plate ($20). For the kiddo, we got the Bulgogi bowl ($6).
I will say that the side dishes were good and we do love the kimchi. The Bulgogi came out first for my friend. It didn't come with rice but he liked it. My husband's Salmon came out next and it was the smallest piece of fish I have ever seen... Maybe 2 oz worth. He had to order a side of rice with it for $1. The baby's Bulgogi and rice bowl had more food than my friend's dish, which was weird. We had about 3 servings of the side dishes. The kimchi was good but the potatoes were flaked with ice.
45 min into the meal, we still didn't have any sushi. I mentioned it to the waitress and she said the Sushi Chef was backed up. A few
minutes later, the manager/owner came out - presumably to help. I watched him watch football for a good 10 min before helping the Sushi Chef, but I gave him the benefit of the doubt in case there was something out of his control.
A good 10 min later, my friend got his 6 pieces of Nigiri. The only saving grace was that he did like it. A few minutes later, my husband got his roll.
At this point, everyone had been given their food but me and let's face it - a Sashimi dish doesn't need to be cooked so almost an hour to deliver seems ridiculous.
The fish was fresh but I was unhappy. I had a $20 LivingSocial deal that I had paid about $10 on so that was deducted from the bill. We asked for boxes and the bill about 3 times before we got it. I'm not sure why - there were a few tables but there appeared to be at least 2 waitresses and a hostess.
When I looked down at the bill, it was not ours. In retrospect, it was only $28 so I should have just paid it. I brought it up to the waitress and she gave me the correct bill - $48 - WITH the $20 discount from my $10 coupon. I mentioned that I was a long time customer and that I was disappointed that the manager didn't even offer an apology or a comp - even on something small like the kids' meal. She said the manager told her no more discount because we had a coupon.
At that point, I told the manager that I was very disappointed and had a very bad experience that night. He IGNORED me. He didn't even apologize.
I sat and waited for another 10 min for the waitress to pick up my money and to provide change. She never came so I found some smaller bills and left her a tip. I don't blame her for everything, but I was still unhappy.
After so many good experiences here, I am torn about giving this review because of one really bad experience. It would have been so easy to make this right. A heartfelt apology and acknowledgement from the manager would have sufficed as would an apology and a small comp. We got nothing after years of supporting this business. I feel like my business obviously doesn't matter to this establishment and I can't go back after this for a long time - maybe ever.
I know restaurants and people have bad or off days. I get it. We're all human. But, come on, make an effort!
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