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| - Went in last night (around 6:30 pm) to try their new deep dish stuffed crust pizza. My DH doesn't care for deep dish normally, but for the stuffed crust he was willing to give it a try. It's supposed to be hot and ready, which it wasn't, but the guy to took my order said they were coming out of the oven shortly, so no big deal, I like my pizza hot as I live a few miles away. When he handed me my pizza, he specifically said "stuffed crust" of course when I got it home it was just the regular deep dish, no cheese in the crust at all. I didn't have time to drive back, besides, we were hungry, so we ate it, just the toppings for DH.
When I called today, the manager said he could give me a $2 refund, but to get another pizza I would have had to bring the original one back...it was "policy." I've had many restaurants mess up my order (hello...McD's anyone!!) and they at least replace what they got wrong.
I understand mistakes, they were busy and things happen...but make it right when they do.
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