AKA ... ACE RENTAL.....NEVER RENT FROM THIS COMPANY!
dirty, smell cars... a poor location requiring 2 shuttles...The business was unwelcoming and dimly lit, manipulative customer services reps who added on supplemental insurance I did NOT require or consent to, as I stated upon check-in...but worst of all --- ZERO ACCOUNTABILITY even by "managers"
The response from Ace rent A Car online survey was about them "ensuring all policies and fees are listed online." My complaint was that I entered that building knowing I did not require the added insurance (because I Can read!) and It was still added on. Again, MANIPULATIVE people work here.
Finally my 20 min phone call to have "manager" Sabrina fix my invoice to reflect the price on my confirmation was like pulling teeth. She used condescending tone and was rude during most the phone call.
Maybe if I'm lucky, I too can get a pre-fabricated, generic apology from Jason the business manager, about how "strives to provide the highest level of customer service BLAH BLAH" News flash : you have failed! An insurmountable number of times.