We went there for the second time last night and we won't be back. I ordered a chicken pesto panini sandwich. The menu says "pesto sauce" but there is no pesto on it, just some butter with a few green specks. Plus the cheese wasn't even melted and the whole thing was cold. I pointed this out to the "manager" whose only response was "it's pesto butter, and that's how it's been made the whole time Ive been here." Well that's nice but I don't care how it's been made, it is NOT what is advertised on the menu. So either change the menu or give the customer what they think they are ordering. He did NOTHING. Very rude response, and a gross sandwich. This is the second time we've experienced rude and unconcerned customer service, the first time the girl just looked at me after I pointed out that the counter in front of the register (where I had put my purse down to pay) was covered with water. My 8 year old eveb had more common sense to ask for paper towels to wipe it up. She just stared at us. Even the women in line behind me couldnt believe it. We gave it a second chance because things happen, but this seems to be the culture at this restaurant and we will go somewhere where our business is valued in the future.