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| - Seems that Living Social has quite a few coupons that it has for Cloud 9. I too purchased a coupon for Brazilian and eyebrow waxing.
First, appearance....when I drove up to the location, I got a pit in my stomach and got nervous that this wasn't going to be a good experience. The place looks like it's in the middle of construction. I understand doing a "face lift" to your store, but a nice note that says "please pardon our dust" or at the very least make sure all the other areas that are visible upon entering are well maintained.
Second, customer service & services rendered. I was asked to arrive 15 minutes early and the place was closed. My appointment was at 10am, the door said they open on Sundays at 10am. I left because the doors were locked and called to make sure I had the right location. A man answered and confirmed the address and cross streets. When I returned, the door was unlocked and there were two other people in the waiting area filling out paper work. The man working on the lighting had to go to the back and get someone to help me. Myra came out, I gave her my name and she apologized and said she was still setting up for me and it would be a few moments. I only waited about five minutes....so that wasn't so bad. I was taken to the back rooms were services are done and I was quite impressed on how nice it looked. I took a chance and asked if we were able to squeeze in waxing for my underarms. I understood if she was busy, but thought I'd give it a whirl. Myra was great and said it wouldn't be a problem. I was in room 4 and I couldn't help but notice how dimly lit the room was. When Myra walked over to the lamp, I thought I would be alleviated, but to no avail. Yes, the room got brighter, but only on the other side of the room. It was still quite dim where my services were being done. She said we would do my eyebrows first. She had me sit up for this process. I've never heard of such a thing. She did a good job, but what if wax dropped onto my clothes? I usually get my eyebrows threaded, but this service came in the package. She did my underarms. Quick and virtually painless. My Brazilian took nearly 45 minutes. I don't know about you, but that isn't the most comfortable of services and that was just way too long. The wax wasn't cooperating, I guess....but where I usually go, they have a strict 15 minute policy. In, wax, done and out. I didn't go there because I moved and it's way on the other side of town....I think my old place will be worth the drive. Also, they have a blind massage therapist, which is fine, but she kept interrupting my services for things she needed. There needs to be someone on hand that can assist her instead of having another client's services interrupted.
Finally, the clean up, payment and overall conclusion. I've gone to many waxing salons. I have never had the person waxing me stay in the room as I dressed. It wasn't weird to the point where she was watching me dress, she was cleaning up the work area...but generally they leave the room and let you get dressed. She walked me out and informed me that since I bought the Living Social coupon, if I rebook those services, I'd receive 25% off. Sounds good, but I wouldn't put myself through that again. Most of that time I was watching the clock wishing for it to go by quicker. I paid for my additional waxing (which they did discount as well) and tipped Myra pretty well. Most of my gripes aren't with her, they are more the store in general....not her fault. From what I've read in previous posts....looks like they need new management/owners.
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