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| - Let me start with: I have worked in a restaurant and have for 15 years. I get it. I understand it. There will be some glitches.
I have given Ten Penny 3 chances. I went to TP within weeks of its Grand Opening. The service was great, the food was great. Overall, a great experience.
Strike 1: My boyfriend and I went to TP for an early dinner (around 5 pm, empty restaurant) on a Saturday night a few months ago. The service was horrendous. Every few minutes, a new employee would come over and ask if we needed any thing. One would come up and ask for drinks, when we already had them on the table, then some one just took our menus before we ordered. About 4 or 5 people, including server assistants and random servers came to our table over the course of our meal. (FYI, food was under average and cold) No steps of service and I had no idea who my server was until the end when a server (not a manager) came up and said "Sorry, I know that this was a little crazy, we had to let some one go right before this shift". I don't know how she thought that would make everything OK. In the end we paid and tipped appropriately, but left with a bad taste in our mouths.
Strike 2 and 3: Last Sunday I went to brunch and was going to give TP another chance. The reservation was originally made for 7 @ 10 am and then when we needed to add a few more, we were told, "We could squeeze that in". The place was empty. Our food came out in a timely manner, but one item never came out (but when it did come out, my friend said it was delicious) and I bit into my chicken sausage only to have the wrapper of the sausage in my meal. Sorry, strike 2 and 3.
I tried. I really did. I like the décor, the location, but I just can't give it a perfect 10.
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