They serve good fast food here...but the employees are a bit clueless.
The don't seem to understand that when you order AND PAY FOR online, that the food be ready when asked for online. (They have 10-min intervals). Twice in a row, I scheduled for a 4:10p pickup as I only have half an hour for lunch. Leaving my building and arriving at the assigned time, my order wasn't ready. When I testily asked why, the counter girl said if they prepared it early, people didn't pick it up. DUHHHHHHHHHHH!!! If I've ALREADY paid for it, I'm going to pick it up.
Management needs to brief their employees on how to correctly handle online orders. I'm sure I'm not the only one this is happening to and I CANNOT afford to wait while others who just showed up are ahead of me.
There are PLENTY of places around that area who manage this small task correctly (Subway right next door for one). I really don't want to give this place up...but ya gotta work with me here.