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| - Really a 2.5 for the lunch we had here today but the staff really do try, and the place is kept clean and the condiments counters kept well stocked. We usually go to the location on College just above Kensington but were in Yorkville today so we went here. We ordered the bagel with lox "and a schmear" of cream cheese, a smoked meat poutine, and the must-have deep fried pickles whenever you're anyplace that actually serves them. Do keep in mind that Caplansky's fried pickles are a signature item made with kosher dills and a batter that is more like corn dog coating than breading, and has an interestingly spicy heat to them (cayenne seasoning perhaps?).
Unfortunately, the pickles and the fries were soggy and too greasy. The poutine was also not very hot, with some of the curds distinctly not melted. The smoked meat topping is a very homey tasting "sauce" of little meat bits, also just warm rather than hot. I was expecting the order to be a little bigger but it really is just a little side dish, like one for cole slaw. The bagel for the lox and cream cheese was also rather small, and fell apart as soon as my daughter tried to eat it. Much heavier on the cream cheese than the lox. They don't have the platter option like they do on College above Kensington.
The service staff was very sympathetic to my feedback when they came to check up on us and asked if there was anything they could bring, but, having mentioned the condition of the pickles and fries and my suspicion that the oil wasn't hot enough for cooking, he returned with a confirmation that there seemed to be an issue with the fryers.
He seemed genuinely eager to make us happy with our meal, and returned with a discount voucher and the hope that we'd return. I wouldn't hesitate to take him up on it and see if things are better next time I might be in the area.
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