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| - This is the 2nd time at this restaurant and while pretty good the first time this second time was sadly disappointing. First, we would not go here had we not purchased a coupon of some kind, both times for us we purchased them through Wagjag. The reason is that while the food is good, the menu selection is very slim, the prices very high and the ambiance mediocre. As stated the food is quite good but the ambiance, decor, service do not measure up to the high prices. For example, paper napkins, one set of cutlery on the table for all courses, no bread & butter plate, appetizer brought that was being shared with no plates for which to place it, the waitress asking us when she brought the hot butter for the lobster who was having the lobster when there were only 2 of us at the table.
The meal started with me ordering a half litre of white wine only to learn that there was only enough left of that wine for one glass. We then ordered our meals, helped ourselves to the good but skimpy salad bar, then getting my own plates from the salad bar for side plates once the warm bread arrived, asking for more bread only to hear that it would be a charge of $3 for 4 pieces of bread (to which we kindly said "no thank-you") and then having our dinners set in front of us (and having to ask for cutlery as we sent our dirty stuff away with our salad plates) and each seeing only a tablespoon of their incredibly delicious mashed potatoes on our plates. I no sooner finished commenting about this to my husband when the waitress came back with a plate of FRENCH FRIES saying the chef apologized for "running out of potatoes" and sent the fries out to make up for it.
The last straw was when I had a piece of my steak left and told the waitress I would take it to go. She proceeded to pick up my husband's dirty plate and left mine in front of me; I moved it off to the side. She came back to the table with the take out container and proceeded to ask me if I wanted her to put the steak in it - she did this at the table!!!
I realize that unless you've been to this restaurant some of these things may seem petty but you have to understand that many of these issues stem from the fact that you're paying top dollar for the food and therefore should receive top service and ambiance.
In the future if I want steak and/or seafood, I will go to the Keg or Wildfire Steak & Wine Bar for the same or better prices, a larger selection, experienced wait staff, and all the bread I can eat.
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