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  • I went to Gruno's for a simple battery replacement on a dress watch that has sat in my desk drawer for 5 years. Never have I been treated so respectfully and graciously at a jewelry store as I have here. The people at Gruno's took their time while they worked on my watch to show me various items they had in stock, despite not being in the market for a purchase. Laurel and Meagan (hopefully spelling is correct) took their time to show me several watches across multiple styles and price ranges, as well as men's bracelets made from dinosaur bones (?!?) and gentlemen's knives. It's obvious to me that their customer service, attention to detail, and genuine kindness are the drivers for their business. I would not hesitate to return. Gruno's and their people are an exemplary reason why you should patronize local business rather than large chains. I look forward to the day when I will be in the market for a purchase -- whether that be for a watch, a gift, or an engagement ring; I know this is the first place I will go. It's the best experience I've had in a jewelry store, ever.
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