I came very close to canceling my furniture order because of all the negative reviews. I'm so glad I didn't. I purchased a couch, ottoman, dining room table and 6 chairs, and a dresser for our bedroom. There was an issue with 2 of the chairs and the couch, but both issues were addressed that day and we had new pieces the following week.
Our sales person, who they refer to as the "Pope" was great. Everyone's experience is different, but we received great service and love our furniture.