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  • I called Saturday to schedule an appointment due to our regular groomer being out of town as we have gone to Sniffany a few times. The cut is usually good however how they schedule appointments is crazy. I specifically asked the groomer how long it would take. She replied 3 hours. OK our normal groomer is done in 1.5 but I figured maybe it was because he was a little grown out. Called when the 3 hours was up and was told another hour, it ended up be 4 hours and 20 minutes! Really for a 16 pound dog who likes to be groomed???? I was so upset, we do not cage our dog and that means he has been sitting in a cage this entire time? The girl at the desk then proceeds to tell me they are short staffed. Why not share that information when someone schedules and specifically asks how long it would be. If I had known that I would have scheduled on another day, however it seems to always be the case with Sniffany and Company. They overbook or are understaffed and do not feel it is necessary to share that with their clients. We will definitely be trying Barking Dogs next time we are in a bind and need a cut for our dog.
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