The staff was very friendly and knowledgeable. I really enjoyed talking to my stylist and felt very at home and welcomed. I was immediately checked in and offered a drink on my arrival, and taken to the chair with minimal wait time. The one thing I would change is I definitely prefer a stylist who is more involved in the decision making process. My stylist gave me full reign over the cut from length to texture, but I'm more comfortable being told what will work best. I love the cut and it's exactly what I wanted, but it's worth keeping in mind in case you don't know exactly what you're looking for in your cut. The checkout process was a breeze, and they gave me a discount for coming in the week of my birthday! All in all a very pleasant experience!