Reason why I'm putting 3 starts is that My first experience with them was good I loved the lady who helped me very kind and funny . But I recently went in and I told the manager my app wasn't working for my phone and immediately he told me its not their fault it's my phone . He wasn't even trying to hear me out ! I have been having trouble with the app for months now and obviously if you look at the reviews on the App Store I'm NOT the only one