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  • DO NOT USE COBBLESTONE!!! I didn't want to make the 28-mile round-trip drive to Cobblestone needlessly, so I called them first to see if I could get an appointment for a bumper to bumper auto detail. A sales associate, named Rico, told me to come on down. When I arrived, Rico gave me a price and told me that they were booked for the day and to come back tomorrow. I worked the next day and told Rico that I could only be there from 7 AM-10 AM. Rico told me that they would have me easily out the door in under 3 hours. I came in the next morning at 7 AM. I periodically checked on my vehicle and noticed that once they had cleaned the engine, little, if any, attention was paid to my vehicle. At 10 AM, I walked out to my vehicle and asked if it was ready. I was told that it wouldn't be ready for a couple more hours. Only the engine had been completed and I needed to leave for work. I was told to come back later when I had more time. I left, not intending to ever return. That afternoon, I noticed that an employee at Cobblestone had left a hot tool sitting on one of my leather seats and it had seared a permanent imprint into the chair. I called Cobblestone immediately. They told me to bring the vehicle back in. I drove the vehicle down to Cobblestone for a third time. They finished the detail but refused to accept any responsibility for the burn. I tried contacting that location's Operations Manager, but my email to him went unanswered. More than a week later, I was finally able to reach him, but the best he said he could do would be to give me a free car wash. Not to mention that the detail that I received was awful. They did not clean any of the crevices, cup holders, or glove compartment, even though I specifically asked them to not forget those areas.
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