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  • Back in September ,2 stove burners went out. The warranty goes through Protech. Been dealing with these amateurs since then. The biggest problem with this company is Debbie. Don't know who she is to Protech, but she is the rudest, most belligerent, unprofessional individual I have ever dealt with. Since day one, I had issues with her. We went round and round with trying to fit a scheduled visit to the house for the stove. We came to an agreement. The day before the appointment, Debbie called and canceled, saying the tech isn't available. We then went around and around AGAIN to figure out a new appointment time. Debbie suggested I take a day off of work to accommodate the tech. I told her absolutely not, that the two days off in the middle of the week (not Saturday or Sunday ) were sufficient. Oh no, those days don't work for the tech, it will have to fall on a day of which I work, requiring me to miss work. We finally agreed on a time. The tech came out and looked at the stove. Told me the parts will take 7-10 business days. Fast forward to today. I once again called Debbie to get an update. She says I'm being impatient and unreasonable. That it's only been 9 business days since the tech visited. She tells me to give it more time. What a rude person.
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