I have been a customer of MacMedia in Peoria for many years and have found them to be outstanding in every way. Now, with CJ taking over as manager, they will be even better.
The store is convenient, uncrowned and well stocked. It is also owned by a small business owner right here in Phoenix. Apple has enough money. I choose to support local small business's whenever possible.
I recommend those that had a bad experience talk to CJ about their issue. I know he will go above and beyond to try to make whatever the problem was right.