I can confirm previous reviews that the service department is full of cheats. Took my Lexus 400h in for alignment after a minor accident. Female service manager advised that the electronic steering rack was bad, right axle bad, and bad steering joint - total estimate over $3000! Found it hard to believe so many things were broken so I took it to a lexus dealer who advised only the steering rack needed replaced, axle and all joints are good! ALSO advised that the under body plastic that covers the engine bay was missing (toyota gastonia didn't put it back on!)
Obvious scam being ran here. Unless someone reads this and returns my plastic engine guard I'm holding firm to the 1 star rating and will let everyone I know to
STEER CLEAR OF TOYOYA of GASTONIA!!!