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| - Man this place is overpriced. They send out coupons almost weekly. Usually for $10 off $25 and some online coupons. Really nothing that special, and it still doesn't knock the prices down to what you can get at Kohl's. Also, since their fall from grace a few years ago, their big and tall section royally sucks. They stopped carrying St. John's Bay standard colored pocket t-shirts and instead sell their own crappy JCP line which only feature SUPER bright colors. This may seem like a trivial compliant, but the $10 big and tall shirts in earthy tones (and some brighter ones) is what really drew us here for a long time. Now there's either JCP bright colors, or the option to dress like a gangster if you are a male over 6'4 and shopping here.
Also, I hate the "boutique" layout for women. It takes forever to shop and match clothes between brands. Smart strategy, I get it. But when your clothes are not that cute and overpriced, it doesn't entice me.
Also I signed up for their JCP rewards. If you spend $100 in one month you get a $10 off coupon for the following month. Even though I will NEVER hit that mark, it still irritated me that an employee could not find my reward account in their system so a hefty purchase (a nice pillow) would count toward it. Yet she could still find some of my information. Not sure if it was her incompetence, or that she kept saying the system was messed up and freezes on them a lot. Either way its something they need to fix. When I went to pick up the pillow, another associate that helped me gave me the number of the rewards program to call so I can sort it out with them. Their system couldn't see how close I was to earning the coupon. Seems like a crappy set up to me for the nice make over the place has.
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