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| - In the past two weeks I have had the absolute WORST experience of my life with Chase Bank.The short story is DO NOT BANK WITH CHASE!
Last week right before I was leaving to go on vacation at 5am I used my card to fill up my gas. It declined three times before I called to figure out what was wrong. After a 10 min. wait to talk to someone they said they cancelled my card. NO ONE contacted me. The lady was so rude. She said that there was nothing I could do except wait for the card in the mail. (Erin from San Antonio calling center) Or I could call EVERY SINGLE time I made a purchase while I was on vacation. How inconvenient is that?! Who wants to call every 10 minutes, and then wait a half hour to talk to someone to get a charge approved? No one! I asked her for a direct number to call so I wouldn't get the run around on the customer service menu. She told me the number but I was driving so I asked her if she could email me the number. (Reasonable request right?) NO she told there was NO email in her office. I asked if she couldn't email me, or if there was absolutely no email at all in her office. Erin then replied that there was NO form of email in her office and there was nothing she could do. Imagine that, Chase National Bank with no email at all? What a liar, I get emails all the time from Chase. So I went in saying how that seemed completely ridiculous and theres no possible way that was true. I asked if she never got any departmental emails, or her work schedule sent to her... again she said NO. After talking to this hyaenas woman she transferred me to someone else while she stayed on the line. Cindy got on the line and the first question I asked was if she email in her office. Her answer was simple and sweet YES. So of course I was immediately furious. Cindy followed up by saying they were not allowed to email customers directly but the damage was done. I understand the rule completely but for Erin to lie over and over seemed so disrespectful like I am so stupid to believe you don't have email?! After the fact Erin could not even admit she had lied. I told her I would not move forward discussing the original reason why I called until she could admit she had lied. She didn't for another half hour until I got hung up on! The entire call Erin kept talking over me and was so so so rude. I thought that was the worst customer service ever! However I was wrong.
It is a week and a half later and I have not received my new card. (Go figure) so I had to call Chase once more. The guy named Derek told me to get a new card I'd have to wait 5-7 business days or go into a chase store and wait 15 min for a new card. I explained to him that the card should've already been at my door so I did not want to go all the way down to the branch to fix THEIR mistake! he said thats ok then it will take 5-7 business days. I asked if there was any way to get the card sooner. He said NO. All I could do was go down to the branch. After going back and forth about the poor quality of customer service he said there was a 2 day shipping option but it would cost me $5. (So he lied. There was another option) I explained to him that I shouldn't be charged for my card getting shipped when they had already shut down my card for almost two weeks.He told me there was nothing he could do to remove the charge. He said once the charge was made I could call back and have the charged removed. I told him I DO NOT TRUST THIS COMPANY AT ALL and I would not trust them to take off the charge at a later date. Besides whats the difference between taking the charge off, and never charging me to begin with? He said well let me see what I can do... He then said he found away to remove the charge on his end. (Again another lie, he knew how to do it and just told me there was nothing he could do.)
So now my card will hopefully be here in two days but if I am not sitting at home all day waiting to pick it up UPS will not leave it at the door, I will then have to go pick it up from the store.
Moral of the story DO NOT BANK WITH CHASE unless you want to be lied to over and over, spend hours on the phone talking to disrespectful "customer service" agents who can not do anything, have your money held hostage, and want to pay money to have Chase fix their own mistakes.
I can't believe that these are the idiots I have been trusting with my money. Needless to say I will be closing my account and banking with someone who is smarter and has a caring customer service team.
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