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| - "The absolute worst experience at a dealership ever!!"
Ever been toyed with by a car dealership?? Seems like this is a reoccurring event with my recent encounters. Why would a dealership have you go through the entire buying process, get a check from your bank, and then tell you the vehicle has been sold for 2 weeks?? Well this is the second time this has happened to me in a month. If you want your time wasted, choose Keffer. They are exceptional at that! Here's a synopsis of my experience: A week ago I found a Porsche Panamera on cars.com listed for sale. I reside in Maryland, so I asked my brother to take time out of his busy schedule on Saturday February 11, 2017 to go over to Keffer VW and check out the vehicle for me as he lives in Charlotte. He did just that. While there he encountered a salesman named Joe, whom he believed was very trustworthy, test drove the car, and gave me a call stating that the car was "a go". Joe and I began the purchase process on Monday. (Paperwork, numbers etc). Once an agreement was made, I called my credit union to notify them I had found the car I wanted to purchase. After the agreement was made the sales Manager Dewayne Noble began calling me. He stated that he was from the DMV area and had done plenty of work with my particular credit union in the past. He stated that within his past experience with my credit union the dealership would not need to provide amount given on a trade-in and the amount being put down. Dewayne then emailed me the purchase order without this information. I then forwarded the purchase order to my credit union. They sent me back an approval letter with a stipulation being a "Signed purchase" order by the dealer showing the amount given on my trade and correct payoff amount. Here's where it took a serious turn straight downhill. After requesting the signed purchase order from the dealer, I stopped getting a response and then was given the runaround by my salesman Joe, who was given the runaround by his sales manager Dewayne Noble. At this point I began calling the dealership to get an understanding of what the delay was. I was given the GM's name Steve O'Kane by my salesperson Joe. When I called I was asked by the receptionist who was calling and once I let her know it was me calling about my deal, she stated that both Dewayne Noble and Steve O'Kane were in a meeting together. How convenient, right?? She took a message for the GM Steve O'Kane and then forwards me to Dewayne Noble's voicemail in which I left him a message to give me a call. After about an hour or so he returns my call. I ask him what's going on with the signed purchase order and my deal. He then states that the car had been sold 2 weeks ago. I'm immediately confused and ask how is that possible as we were working on this deal yesterday. He then stated that my deal was a backup. Mentally, How much sense does that make? If a car was sold why would you try to sell it again to someone? I became infuriated with Dewayne. Something this pertinent should have been discussed Day 1 during the purchasing process and well before I invested my time and others. Dewayne intentionally wasted my time on a car that was "sold for 2 weeks". I feel extremely disrespected and lied to. I will NEVER recommend this dealership to anyone. I have purchased many vehicles in my lifetime and have never experienced this type of "bafoonery". I still have yet to receive a call back from the GM Steve O'Kane. And the car is still listed for sale on their website. How professional..
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