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| - I am so disappointed. We really like the burgers here, and in the past ate here at least once a month. Unfortunately, after the service that we rec'd tonight, we will not be back. This time we decided to order take-out, and when we got home we realized that the order was messed up. We ordered fries and 3 burgers one of which was supposed to be just a beef patty wrapped in lettuce w/ extra lettuce (my son can not have wheat or dairy). Unfortunately, they put it on a bun and added cheese to it. Taking the bun off is not a big deal but it would have been impossible to get the cheese off. It is inconvenient to drive back there again, but my son had his heart set on a burger. I called Lobby's and spoke to the owner who happened to be the person who took my order when I called earlier. All I wanted to do was exchange burgers. The owner was extremely argumentative on the phone, spoke to me in a rude manner, and told me that I didn't make sense, but he did agree to make a new one. When my husband arrived to swap the burgers, the employees told him that he needed to bring our entire order back in order to swap out the one messed up burger. Then the owner came out and started arguing with my husband and told him that he should have just scraped the cheese off. They did finally start making a new burger which he had to sit there and wait for while my son hungrily waited at home, even though I called in advance. Then as my husband tried to leave the owner followed him to the door and told him that people try to pull some kind of messed-up-order-scheme on them all the time and they end up having to throw away so much food because of it. Seriously, we gained nothing from this experience but a lot of wasted time and a hungry, cranky child. We did not ask for complimentary food or our money back. All we wanted was food that our son would be able to eat without getting sick. I am completely shocked by the owner's aggressive behavior and will not be back again.
Truth be told, one of our other burgers was messed up too. It was supposed to be wrapped in lettuce, but they put it on a bun. Not a big deal, we just took the bun off of it. Perhaps, I wasn't clear enough when I ordered, although this is how I always order it there and have never had an issue before. The mistakes were inconvenient, but it wouldn't have deterred us from coming back in the least had it not been for the rude, aggressive owner.
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