I've had take out from chaco's several times and I don't think I'll return. The food is quite tasty, when you get it. Twice in a row I've ordered food here and not received my full order.
The first time I received the enchiladas without the beans and the tortilla soup without any avocado. I called and let them know, hoping they'd sort out the error in future.
Less than a week later I order about $50 worth of food. Enchiladas, the parrillada and the tortilla soup. This time the enchiladas were missing all the sides. Rice, beans and salad. The parrillada was missing the tortillas.
I had checked the order to be sure, so I returned and informed them of the missing food. I'm met with an apology and a statement that it doesn't come with salad. I tell them it's on their website. She asks me to show her, and actually brings my cell phone into the kitchen to show the chef. Unbelievable.
I wait a further 15 mins for some salad, rice, beans and tortillas. In total it took over an hour to get my food. When I return I realize that they forgot the rice again. The food is quite expensive and takes an extremely long time for what I must call the most consistently bad service I've ever received in Toronto.
I would like this restaurant to succeed as the area needs it, but the current management is beyond a joke.