First, I love Shane's Ribshack. So much so that I wanted it to be my first meal after a three month trip in Alaska where there is
1. No Shane's Ribshack
And
2. No Southern BBQ
We literally drove 30 minutes just to savor some of the smoked wings at a newer location only to to be told they were out of wings. After telling the cashier this, she laughed and said "sorry, there's nothing I can do." It sounded like to me "we're not making anymore." How can you be out of smoked wings?! There was no sign or anything. She just stood there. Didn't offer us anything else or make a suggestion or anything.
Not cool. We were more upset by her nonchalant attitude than anything. Not sure if we will be back to that location. Not a good first impression.