I cannot believe this company's rating. I called prior to my move because I was moving on January 1st to verify that they were indeed able to move on a holiday (New Years Day) and that I was told it would not be a problem. It was a problem.
On Dec 31st I spoke with the owner (after I called) and he said that the 1st wouldn't work because of an accident. I agreed that was fine because I could get some items out of a storage unit that I had and it wasn't open until the 2nd. Mind you, he said he had been meaning to call me (it was 450pm, when was he going to call?) Yet, we agree to the early AM move on the 2nd. This was confirmed when I called him again one hour later.
The 2nd comes and goes... No movers. 730am I called the owner. No answer. 1030am... No movers. I call the the owner. No answer.
My issue with the entire situation is that this is a business. At least answer your phone. Give me the courtesy to make other arrangements. I understand life happens but not keeping me informed of the situation and essentially dodging my calls is complete unprofessional.
Luckily, I was able to find www.getbellhops.com. Literally, a last ditch effort to find same day movers. The guys were less expensive and offered same services at Five Star Movers (the irony in that name.) Getbellhop is basically the Uber of the moving industry. They saved me.
This was my experience. I hope yours is better.