I'll keep it short and simple. VERY loud, (at one point we heard a band playing!!?) The massage therapists were almost constantly talking to each other (in another language). I went there for reflexology, which Ive had before at another establishment and understand that there is supposed to be lots of PRESSURE. My male massuer treated my feet like a delicate flower which apparently could only handle butterfly strokes! NOT relaxing at all, in fact it was too ticklish and I started to laugh. I asked him twice to increase pressure. Poor guy just couldn't do it. Two stars for price and politeness.