Our reservation got messed up, we reserved adjoining rooms and when we went to check in, none were available, so we got a free upgrade, which was very nice. The room looked pretty good, but we did find a pair of socks left over from a previous guest, they were hidden pretty well, we would have never noticed them if we hadn't been looking for the remote for the TV. We never found the remote, had to get one sent up, which was taken care of very quickly. Besides the socks the room was in great order, and they took great care of us. Check in and out were both very easy.