I have been very disappointed with the customer service at this location. I have been there on three occasions now and have not been greeted by the staff once! Had my bridesmaids and I not found a dress that we loved, I would have never been back. The staff was rude and seemed overwhelmed whenever I have had to ask questions in the store. I was not helped initially by a staff member and my bridesmaids and I were going through dresses and finding sizes unassisted.
I do not live in Las Vegas and am planning this wedding from out of state. I also ordered flower girl sashes back in December and one of them just arrived last week! The other one is still not in yet. My wedding is in 25 days! I have had to call every couple of days for the last 5 months to follow up on this. I have received every response from "it is being shipped over night and should be here tomorrow" to "I have tracked it down and it will arrive at the end of the week." I feel that 5 months should be PLENTY of time to receive a flower girl sash.
I did inquire about some sort of compensation due to the fact that this sash may never arrive. I was asked if I wanted a completely different sash made out of different material (satin vs organza). I declined this option because I do want my flower girls to have the identical sash. (wouldn't you?) I was also asked if I just wanted to forget the sash all together. Again, I already have one of them and just need the other one.
I have also called the customer service number-they were not as rude, but definitely not at the standard of service I would expect. They gave me a district manager number and I have yet to receive a call back.
I would not recommend this location or this company to anyone. The process of getting married is stressful enough, so save yourself some stress and go to a place where you will be greeted in a friendly manner and your orders will arrive on time...