Some of the girls are polite however the owner is rude unprofessional. I don't recommend this shop to anyone. I was recently in a quinceaƱera we went in to be measure and the young girls were nice and friendly. We went in to pick up my dress and my husbands tuxedo and we are told we need to pay additional money than what was originally told to us. Our receipt clearly said how much we had to pay however the owner was still charging us. She said we couldn't pick up tuxedo until three days prior to event. We were never told this before. Even though they took my husbands measurements they tux they tried giving him was really small. On the day of the event we found out other people had bigger problems with her. A few had stains on the white tuxedo so make sure you check for stains on rentals. Another was supposed to be ready the day of with alteration and when they got there to pick up it wasn't done. It made them late for church. A few of the guys alterations were horrible . her response was the jacket will cover it. A few of the people had to go there multiple times because the owner didn't get things right. She's does straight ghetto alterations. All of the men's tuxedos were not the same. I think they take advantage of the circumstances. Since we cant pick up our stuff until three days prior it makes it hard to not take what she gives you being that the event is days away. The pricess are ridiculous for what she gives you. She needs to work on customer service skills.