I was really weirded out. When i came inside to pay and the cashier was taking care of a customer in front of me. The cashier told the customer to "never come back to this car wash, we refuse service to you again". Whoa! Lol. You would think a business would try to retain an under satisfied customer. Then i went outside to smoke and I see a man upset that his car wasn't fully clean, so the customer actually gets a rag and spray bottle and starts cleaning his own car for about 10/15 minutes. Wasn't really a great first impression. They cleaned my car okay so I give 3 stars.