They told me it would take 9 minutes to do the oil change. It took them less than that, which is pretty impressive since a lot of places will take 45 minutes or more. They say it's the little things that count, and this place does a lot of that. They tell you exactly what they're doing and who is doing it. The waiting area is right next to where they work on the cars so you can see what they're doing at all times. Everything is transparent. They even show you the dipstick after they change the oil to prove there was no funny business going on. Lastly, they don't hard sell you any services you don't need. Best of all, the prices are pretty fair.