It's a bit head-scratching to try and review a bus service, but Metro Transit has been both pleasantly surprising and downright strange.
Having taken public buses in other metropolises where drivers pass right by you or could care less about driving in the same lane as oncoming traffic, Madison Metro drivers are polite in comparison, though there are those fascinating individuals such as the driver who will not pull over to the curb to pick me up, instead stopping in the middle of the street, or the driver who yells at pedestrians and other drivers with little regard or awareness to the passengers who are listening to them.
Buses are on time for the most part, though the scheduling can be a bit exasperating (e.g. having the 4 and 6 eastbound buses travel within 5 minutes of each other). Other annoyances include when there is a delay due to a driver change or when a driver stops the bus and goes to get a coffee for 10 minutes. The automated announcement system can be helpful, if you like having your stop announced *after* the bus has passed it, but hey, it's public transport.