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| - As noted by others, if you love your loved ones, please do not bring them to The Heights of Summerlin. You have been warned...
My mom was admitted here directly from St. Rose Sienna. I stayed here with my 88 year old mom because I don't trust the health system of Las Vegas, NV (just moved here from San Diego, CA). I was mainly here 24/7 watching every move the employees made. I was provided a mattress to put on the floor to sleep on at night.
My mom stayed about two weeks back in February of 2015 and I finally got around to write this review. I took my mom out of this place against medical advice (aka AMA) because I couldn't stand all the mistakes and neglect that were being made. And I wrote a three page list of my concerns and medical errors that were made and provided it to administration per their request but I doubt that was placed in a file.
I don't think that list was filed away because a week after we left Heights of Summerlin we received a big stack of admission forms to sign from the facility, meaning my mom was never admitted during her two week stay because no admission forms were given to me to sign upon her admission.
The mistakes that was of real concern to me was medication errors... i.e. wrong dose, time. When I asked for pain medication, it was not given after an hour it was requested. First, the nursing assistant noticed my mom was in pain and told me that she would tell the nurse to get my mom's pain medication, 30 minutes later no pain med. I went out to tell the nurse and she said no one had told her about the pain med. Then she proceeded to tell me that she needed to pass out other patient's med first before giving out my mom's pain med...what?! - If anyone is in the medical field that answer is a big no no. No one should experience pain for that long, 15 minutes is a reasonable time to wait for pain meds.
Also, the first day my mom arrived at this center, I was told my mom's medication would not be available right away because the pharmacy was not available until the following day because they were switching to a new company. So I asked the LPN what happens if my mom needs certain medications that same day, he said he would BORROW from other patients! REALLY!!! He should have his license taken away and not practice ever!
Anyways, I can go on forever with this review... my main concern is nurses and LPNs do not read orders well when it comes to passing out medication and because they don't, they have the potential to kill a patient.
I would give this place ZERO STARS if it allowed me.
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