Picture this, 4 am Monday morning, just got to work, not paying attention, and I lock my keys and purse in the car. So who do I call? Not my dad, not a boyfriend, not AAA, I call Mike! Granted it's wee hours in the morning so I leave a voice mail and literally with in 10 mins I get a call from one of his associates. Needless to say, help was on the way and fast. I didn't have to get the run from around an automated system or deal with super rigorous questions from some out of state call center rep, I called Mike and his people took care of it. Been using them for years now and they are literally my go-to for ANY insurance policies I need. I'm someone who is huge on customer service and quality and they are the best!