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| - I had a pretty crappy experience at this store tonight. I'm trying to buy a new phone for my mom. Before walking into this store my mom and I had been to Walmart and Target looking for a phone. I get to the store and I was tired. I may have been a bit short with one of the employees, I was just looking for the prepaid phones and I didn't see them on the wall. I ask the young man where they are located. He blows off my question and asks(with clipboard in hand)what am I here for, I tell him, and again ask where the phones are, again I'm ignored so I walk away and try to find the phones. You know, the ones in the pink box you can just take to the register, buy and leave. I find em. He then comes and shows me another phone, displayed, and says that I can walk out the door with the phone for $75. I tell someone I'll take it. 10 minutes goes by, a customer leaves and here I am thinking I'll be next to be helped, nope. A gentleman came in after I did and he was the next to be helped. I was totally fed up at this point, they were absolutely the rudest individuals I've dealt with in a long time. 3 store employees and not one of them could assist me and grab a phone and ring it up. I didn't even want their help I just wanted to pay and go. After I saw them completely ignoring my mom and I, we left. As we walked out I said thank you for NOT helping us and my mom said, you just lost a customer that was going to buy a phone. None of them batted an eye, not a single head turned. They lost my business and any of my friends or family's business as well. I'm disappointed. Customer service these days sucks. I wasn't trying to scam anyone or get anything for free I just wanted to buy a phone and leave! Never again will I set foot in this ridiculous store.
They NEED to be stripped of their TMobile name, it should be called Shady People Phones and Accessories..
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