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  • This is the first time I have had a problem, but it's a big one so one star. Simon has always been good about checking with the insurance, then calling scheduling the appointment and letting me know how much I responsible for. Which is great, so I can postpone it if needed. This time I was told, I would just have a $25 co-pay. Annual Mammogram, ultrasound breast and throat. I thought great my deductible is meet. Then I get a bill for $758.65!!! Billing department blames the doctor, saying they coded the request wrong. The doctor checked the request, it was for an annual screening Mammo, covered by insurance. They called Simon for me, they told the doctor, since we need an ultrasound it has to be a Diagnostic Mammo. Simon also decided to do an ultrasound on both side of the breast, when only one side was ordered. No one asked if this was okay or disclosed the cost. I would have postponed, until after the HOLIDAY"S and when I have new flex spending for next year, as this years is gone. Even "IF" the extra was needed, WHY did no one ask if it was okay and tell me what the cost would be????? TOTALLY UNACCEPTABLE!!
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