Showed up at 10:30p to a disorganized, rude and less than intelligent staff and owner. You must provide proof that your car insurance provides collision on rental...I've rented for years and in multiple countries and never heard of this. After all that, they forced some extra coverage on me, took forever to pull the car around and really just had bad attitude about everything. You couldn't pay me to use this service again - pay the extra $1-$2/per day and go through a reputable company...they are also off site. All around horrible experience and clearly don't understand that customer service/reviews are valuable in this day and age!