Incredibly shocked by the staff at this place. We walked in and there was a lady at the register but no cooks. She saw us and went back to the kitchen to find someone and came back out still looking. She never acknowledged us or mentioned that someone would be with us in a minute or anything. We were about to leave until the manager walked out and began to prepare our meal.
He did wash his hands and on gloves which we appreciated but then said little to nothing as he prepared the meal. No apology for a wait or for no staff being there at all. He just went down the line and very sloppily put our burritos together with no care. When we got our meal there was salsa spilling off the side of the bowls and no care was taken making our dish. We then asked if they had keys for their bathrooms as they were both locked but he snapped back telling us no and that obviously someone else was in there.
We also noticed the place wasn't kept very clean. The drink station was overly wet and sticky as if someone just dumped soda and ice all over the place. The food prep station was humbled and had ingredients strewn about into other container like lettuce in salsa.
I determined that the food is overly sweet at both locations I've been too so that just be their recipes. We both got steak burritos enchilada style and while not terrible, the off sweetness is just off putting. I want spicy Mexican food not sugary.
I won't go back to this location at all. Staff was rude and not attentive. The manager (only staff not wearing a black t shirt) was very short with how he spoke to us and the other staff that eventually appeared were all joking around and goofing off when there was plenty of clean up that could've been done. The food itself isn't terrible but something strange about it being so sweet. I do appreciate that you can get things enchilada style where you can't do that at a chipotle or qdoba. Considering there are plenty of restaurants in the same area, I would pass and find a better option. 2 stars and that's only because the food isn't inedible.