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| - Very disappointed with this place, especially seeing yelpers have given this place on an average 4.5 stars.
A 4.5 star restaurant should have excellent ambiance, excellent food, excellent service. This Umami place has none of the above.
First the ambiance, it is quite mod but cold. Seats are not comfortable and has many TV's. Is this really a Japanese restaurant or just a sports bar serving Japanese food??
Service is horrible not because the servers tried to ignore us, rather, they need to be trained:
1. There were empty tables along the wall and the aisle, instead, the seater took us to a table right in the middle of the room with empty tables all around us. Strange.
2. Three servers came to us to take drink orders and desert orders seems to be totally un-organized.
3. We ordered some sushi rolls. We have to ask for Wasabi and ginger which were not accompanied with the rolls. We should not have to ask for them -- it is a must condiment with sushi.
4. We asked for low sodium soy sauce. The waitress said there should be one in the kitchen but then she came back and said all the soy sauce they use are of the low sodium variety.
5. Server did not seem to know the menu well -- has to go and ask the chef/manager constantly. Annoying.
Although all the servers were friendly and courteous, there is a lot of training to be done.
Now come to the food:
A good Japanese restaurant must have good sushi rice as well as regular rice ( that come with the entrees ). This restaurant's rice is obnoxiously bad -- when sushi rice is hard and under-cooked, you just won't have good sushi.
We also ordered the BBQ short ribs. Way too much Korean BBQ sauce on those ribs.
Pricing on the food items is disproportionate. Classic rolls are only $6 each. But specialty rolls are about $15 each or more. Why such difference.
Based on the sushi rice, this place is not worth any thing more than a 1.5 star, but since there is no half star category, we give this place a 2 star which is being very kind.
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